FAQ

What is your standard order process?

1. Send inquiry and receive official quotation

2. Confirm proforma invoice and pay deposit

3. Arrange mass production based on stock availability

4. Pre-shipment inspection (photos / video verification)

5. Settle outstanding balance

6. Arrange shipment

7. Issue full set of customs clearance documents

What furniture items do you supply?

All the products displayed on the website can be produced by us.Other metal, wooden and plastic household products that are not yet available online are also provided. For specific details, you can contact our sales team to obtain the product catalog.

Are the materials eco-friendly and safe?

All plastic panels, hardware and accessories are made of export-grade odor-free raw materials, sturdy and wear-resistant. The products suitable for homes, apartments and hotels.

What certificates can you provide for customs clearance?

We supply a full set of export documents, including commercial invoice, packing list, bill of lading and certificate of origin, to satisfy import requirements for Europe, Southeast Asia, the Middle East and other regions. Please contact us if you require additional certificates.

Are product dimensions, load capacity and colours fixed?

All specifications comply with unified mass-production standards. Dimensions and load capacity are physically measured and may carry minor tolerances. We maintain stock and support prompt production for all listed standard models. Feel free to contact us if you require OEM & ODM services.

What is your MOQ? Can I mix different models in one order?

Our minimum order is one 20GP container. Mixed items are allowed with flexible low per-item MOQ, ideal for new merchants running trial orders.

What trade terms are available? Can we choose EXW / FOB / CIF / DDP?

Multiple Incoterms options are available, including EXW, FOB, CFR, CIF and DDP, and you can select the term that best fits your logistics arrangement.

Is pre-shipment inspection available?

Absolutely. We conduct goosds checking for every batch before shipment and provide photos taken during inspection and loading.

What payment methods do you accept?

We currently accept T/T transfer for foreign currency.

What is your standard payment ratio?

30% deposit in advance; full balance to be settled before shipment.

Can I arrange a factory visit or video inspection?

Yes, on-site factory visits are welcome by appointment. If you cannot come in person, also can contact us for pictures and video for production lines, warehouses and finished goods inspection.

Leave your information and we will contact you.

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About Auspicious

Contact us

Customer Service Hours: 9:00 – 18:00 (UTC+8 / SGT/MYT/PHT)

We typically respond within 2–6 business hours

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