Created on 06.14

Terms & Conditions

Terms & Conditions

Welcome to Panda Upup China Travel. By using our website, submitting an inquiry, or booking our services, you agree to the following Terms & Conditions.
Please read them carefully before using our website or travel services.

1. About Us

Panda Upup China Travel provides China-based travel services, including private tours, group tours, cultural experiences, ticketing support, transport arrangements, study tours, and business travel cooperation.
Our website is mainly used for travel information, inquiries, and service consultation. It does not guarantee instant booking confirmation unless confirmed by our team in writing.

2. Website Information

We try to keep the information on our website accurate and up to date. However, travel information, prices, opening hours, availability, attraction rules, and service details may change.
Website content is for general reference only. Final service details are confirmed through our written quotation, itinerary, booking confirmation, or direct communication.

3. Inquiry and Booking Process

Submitting an inquiry through our website does not create a confirmed booking.
A booking is confirmed only when:
  • We confirm availability
  • You agree to the service details and price
  • Required information is provided
  • Payment or deposit is completed when required
  • We send written confirmation by email, WhatsApp, or another agreed channel

4. Prices and Availability

Prices shown on the website or provided in quotations may depend on:
  • Travel date
  • Group size
  • Language requirement
  • Vehicle type
  • Ticket availability
  • Hotel or supplier availability
  • Seasonal demand
  • Special service requests
Prices and availability are not guaranteed until confirmed by our team.

5. Payment Terms

Payment terms will be provided in the quotation or booking confirmation.
Depending on the service, full payment or a deposit may be required before confirmation. Some optional expenses may be paid directly on site if clearly stated in advance.
If payment is not completed by the agreed deadline, the booking may not be held.

6. Cancellation and Refunds

Cancellation and refund rules depend on the specific service, supplier policy, attraction rules, ticket type, and booking conditions.
Some tickets, hotels, transport services, or customized arrangements may be non-refundable once confirmed.
The applicable cancellation and refund terms will be communicated before or during booking confirmation.

7. Changes to Bookings

If you need to change your travel date, group size, pickup location, itinerary, or other service details, please contact us as early as possible.
Changes are subject to availability and may result in additional costs.
We will try our best to assist, but changes cannot always be guaranteed.

8. Traveler Responsibilities

Travelers are responsible for:
  • Providing accurate personal and travel information
  • Checking passport, visa, and entry requirements
  • Arriving on time for tours, pickups, trains, flights, or activities
  • Following local laws, attraction rules, and safety instructions
  • Keeping personal belongings safe
  • Informing us in advance of health conditions, mobility needs, dietary requirements, or special assistance requests
If incorrect information is provided, services may be affected and additional costs may apply.

9. Passports and Identification

Many attractions, train stations, hotels, and official reservations in China may require passport or identity information.
Travelers must bring the original passport or required identification document when needed. Failure to provide valid identification may result in denied entry or service failure, and refunds may not be available.

10. Itinerary Changes and Service Adjustments

Travel arrangements may be affected by weather, traffic, attraction closures, crowd control, government restrictions, safety concerns, supplier changes, or other circumstances beyond our control.
If this happens, we may adjust the itinerary, timing, route, or service arrangement where necessary. We will aim to provide a reasonable alternative when possible.

11. Third-Party Suppliers

Some services may be provided by third-party suppliers, including attractions, hotels, restaurants, guides, drivers, ticketing partners, transport companies, or local operators.
We carefully choose our partners, but we are not responsible for issues caused solely by third-party suppliers, force majeure, or circumstances outside our reasonable control.

12. Travel Insurance

We strongly recommend that travelers purchase appropriate travel insurance before traveling.
Insurance should cover medical expenses, trip cancellation, personal injury, lost belongings, delays, and other travel-related risks.

13. Health, Safety, and Conduct

Travelers should follow safety instructions from guides, drivers, attractions, and local staff.
We reserve the right to refuse or stop service if a traveler’s behavior creates risk, violates local rules, affects other guests, or prevents normal service operation.

14. Business and Partner Cooperation

For travel agencies, tour operators, study tour organizers, and other business partners, final cooperation terms, net rates, payment conditions, cancellation rules, and service responsibilities should be confirmed separately in writing.
Website information does not automatically create a business contract or partnership agreement.

15. Intellectual Property

All text, images, logos, graphics, designs, and content on this website belong to Panda Upup China Travel or are used with permission.
You may not copy, reproduce, modify, distribute, or use our website content for commercial purposes without written permission.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Panda Upup China Travel is not liable for indirect losses, missed connections, personal expenses, loss of enjoyment, or issues caused by events beyond our reasonable control.
Our responsibility is limited to the confirmed services directly arranged by us.

17. Force Majeure

We are not responsible for failure or delay caused by events beyond our control, including but not limited to natural disasters, extreme weather, public health events, government actions, traffic disruption, strikes, accidents, attraction closures, or other unexpected events.

18. Governing Language

These Terms & Conditions are written in English for website use. If translated versions are provided, the English version will prevail unless otherwise agreed in writing.

19. Updates to These Terms

We may update these Terms & Conditions from time to time. The updated version will be posted on this page with a revised “Last updated” date.

20. Contact Us

If you have any questions about these Terms & Conditions, please contact us:
Panda Upup China Travel
Email: chinatour@pandaupup.com
WhatsApp: +86 189 1140 2784
Based in Beijing, China
Panda Upup China Travel official logo

Local China travel support for day tours, multi-day trips, study tours, and cultural experiences.

Explore

Tours & Experiences

Day Tours

Contact Us

Mon - Sun 8:00 - 22:00 (CST)

© 2026 Panda Upup China Travel. All rights reserved.

Privacy Policy  

chinatour@pandaupup.com

WhatsApp / Phone

+86 18911402784/ +86 13811464686

Based in Beijing, China

Panda Upup China Travel

Partner With Us  &

Home

Destinations

Tours

Transport

About

Travel Guide

Multi-day Tours

Study Tours

Entry Tickets

Terms & Conditions

Hanfu Photoshoots

www.pandaupup.com

Cultural Experiences

Custom China Trips

xiaohongshu_red_note_white_transparent.png
电话
WhatsApp