Q1. Are you a manufacturer or a trading company?
A: We are a global-facing business platform backed by two manufacturing bases in China: one focuses on industrial electric furnaces & melting systems (since 1954), and the other specializes in cooling towers, cooling systems & pumps (since 1996). We provide factory-direct quality plus integrated melting-to-cooling solutions.
Q2. Can we visit your factory?
A: Yes. Factory visits are welcome. You can inspect our production capability, quality control process, and on-site equipment operation. If you share your travel plan in advance, we will arrange the visit and technical discussion accordingly.
Q3. What products do you supply?
A: We supply:
• Induction melting furnaces & thermal processing equipment
• Open-type & closed-circuit cooling towers
• Chillers / air coolers
• Water pumps and supporting system components
We can supply single equipment or complete system solutions.
Q4. What information do I need to provide for a fast quotation?
A: To quote accurately and quickly, please provide the following:
For melting equipment
• Metal type (Al/Cu/Fe/steel, etc.)
• Capacity per heat (kg/ton) and target temperature
• Production schedule (heats/day) and power supply condition (voltage, transformer capacity)
For cooling systems
• Flow rate (m³/h), inlet/outlet temperature
• Project location (wet-bulb temperature if available)
• Water quality (clean/dirty/sediment/scale risk)
• Installation limits (space, noise, plume/drift requirements)
We will recommend a suitable model and configuration based on your working conditions.
Q5. Can you provide customized solutions (OEM/ODM)?
A: Yes. We support customization for capacity, voltage, structure, corrosion protection, noise control, and modular installation. OEM branding is also available.
Q6. How do you ensure product quality?
A: We use qualified raw materials and mature manufacturing processes, with inspection and testing before shipment. Our solution is built on long-term industrial manufacturing experience and practical engineering design.
Q7. What is your lead time?
A: Lead time depends on the model and customization level. Standard configurations can be delivered faster, while customized systems require engineering confirmation and production time. Contact us with your requirements for an accurate schedule.
Q8. What after-sales service do you offer (including remote support)?
A: The equipment includes a 1-year warranty. Many common issues can be solved via remote technical support to reduce downtime and service cost. For complex situations, on-site engineering support can be arranged when needed.
Q09. What are your export packaging and shipping options?
A: We provide export-standard packaging (reinforced wooden cases/pallets with protective wrapping). We can support FOB/CIF/CFR and assist with shipping arrangements based on your preferred terms.
Q10. What payment terms do you accept?
A: Common terms include T/T (bank transfer). For large projects or long-term cooperation, terms can be discussed case by case.
