1. What is this self-service endorsement machine?

This is a 24-hour self-service endorsement terminal designed for immigration and government service centers. It enables users to complete endorsement processing, identity verification, and payment quickly and independently without staff assistance.

2. What services can the machine provide?

The machine integrates multiple functions, including:

• Card reading and automatic recognition
• Endorsement printing
• Payment processing
• Card direction recognition and automatic reversal
• On-site photo capture
• Liveness detection and facial comparison
• Endorsement information inquiry

It provides a complete one-stop endorsement solution.

3. How long does it take to complete an endorsement?

The entire process can be completed within approximately 5 minutes, significantly improving efficiency compared to traditional counter services.

4. Does the machine operate 24/7?

Yes. The terminal supports 24-hour unattended self-service, allowing applicants to process endorsements anytime.

5. What payment methods are supported?

The system supports multiple payment options, including:

• Cash
• UnionPay cards
• Mobile payments (Alipay, WeChat Pay)
• Apple Pay / Google Pay
• Contactless (Tap) payments

6. How does the machine ensure identity verification?

The terminal uses multi-layer verification technologies, including:

• Facial recognition
• Liveness detection
• On-site portrait capture
• Card information verification

This ensures that the applicant’s identity is accurate and secure.

7. What is “automatic card reversal” technology?

The machine can automatically detect card direction and reverse it if necessary, ensuring correct processing without user intervention. This improves usability and reduces operation errors.

8. Is the system secure and compliant?

Yes. The machine is designed for government use, featuring:

• Secure private network data transmission
• Backend system integration
• Real-time monitoring by the certificate issuing center

All operations comply with government security and data management requirements.

9. Can the system be monitored remotely?

Yes. The system supports real-time monitoring, allowing authorities to:

• Track user operations
• Monitor machine status
• Ensure process compliance

10. How is data handled and stored?

All transaction and application data are:

• Transmitted via a secure private network
• Uploaded to the government backend system
• Used for statistics, auditing, and management

11. Is the machine easy to use for applicants?

Yes. The machine is designed with:

• Clear module instructions
• Simple, intuitive interface
• Automated process guidance

Users can complete the process easily without training.

12. What are the key advantages compared to manual processing?

• 24/7 availability
• Faster processing (within 5 minutes)
• Reduced workload for staff
• Improved accuracy and reduced errors
• Enhanced user experience

13. What environments is this machine suitable for?

Typical deployment locations include:

• Immigration service halls
• Government service centers
• Border control offices
• Public administration facilities

14. What makes this system efficient?

The terminal is equipped with a next-generation intelligent software system, which:

• Responds quickly to user actions
• Optimizes processing workflows
• Ensures fast and stable endorsement completion