1. What is your minimum order quantity (MOQ)?
We support flexible MOQ to meet different customers’ market needs. For standard products, small trial orders are acceptable. For customized orders, the MOQ depends on specific product requirements. We always support new clients with trial cooperation to test the market.
2. Can you provide customized products or OEM/ODM service?
Yes, we provide professional OEM and ODM customization services. We support custom product size, material, packaging, color and technical parameters according to customers’ drawings or specific requirements. Our professional R&D team provides reliable one-stop customized solutions for global buyers.
3. Can I get free samples before bulk order?
We can provide product samples for quality checking. Normally customers need to cover the sample cost and freight fee, and the sample fee can be fully refunded after you place a formal bulk order. We support fast sample delivery to help you confirm quality quickly.
4. What is your production lead time?
The delivery time depends on the order quantity and product type. For standard in-stock products, we can arrange shipment within 3–7 working days. For customized bulk orders, the production cycle is usually 15–30 working days. We will confirm the exact delivery schedule before order confirmation.
5. What are your acceptable payment terms?
We support flexible international payment terms, including T/T (Bank Transfer), Western Union, PayPal and L/C. For long-term cooperative customers, we can provide more favorable payment schemes. All transactions follow formal international trade procedures to guarantee fund safety for both sides.
6. How do you guarantee product quality?
We have a complete quality control system from raw material inspection, in-process production testing to final finished product inspection. All products will be strictly tested before shipment. We support third-party inspection and can provide relevant test reports and certification documents.
7. What certificates do you have?
Our factory has complete qualification certifications, including ISO quality management system certification, and other industry-specific certificates. All products comply with international export standards and can meet the customs clearance requirements of different countries and regions.
8. What shipping ways do you support?
We support sea freight, air freight, express delivery and railway transportation according to customers’ demands. We can deliver goods to designated ports, warehouses or provide door-to-door service. We have long-term cooperative freight forwarders to ensure stable freight and fast delivery.
9. Do you provide after-sales service for overseas orders?
We provide professional global after-sales support. If there are product quality problems caused by our side, we support free replacement, repair or refund. Our team provides long-term technical support and after-sales consultation to solve customers’ problems efficiently.
10. Are you a factory or trading company?
We are a professional manufacturer with independent factory and complete production lines. We can provide factory direct sales price, stable supply capacity and customized production service. Welcome customers to visit our factory and inspect production at any time.
